Joya9 tv's Privacy Policy
— Your data, your rights

1Introduction & Scope

Joya9 TV ("we", "us", or "the platform") takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep it secure.

This policy applies to the joya9 tv website, mobile app, and all associated services. By using our services, you agree to the processing of your information as described in this Privacy Policy.

Joya9 tv believes that user trust is the foundation of a successful platform. That is why we strive to be fully transparent about every aspect of how we manage your data. If you have any questions, feel free to reach out to our support team directly.

2What Information We Collect

Joya9 tv collects only the information that is strictly necessary. Gathering excessive or unnecessary data is against our policy. Below is a detailed breakdown of the types of information we collect.

Personal identification information

• Full name and date of birth — for registration and KYC verification.
• Mobile number — for account verification, transactions, and communication.
• Email address — for notifications and important updates.
• Residential address — for identity verification and legal purposes.
• National ID (NID) or passport — to verify age and identity.

Financial Information

• Mobile banking number (Mobile Pay, Nagad, Rocket) — for processing deposits and withdrawals.
• Transaction history — for account statements and dispute resolution.
• Balance and bonus information — for managing platform operations.

Technical Information

• IP address and device information — for security and fraud prevention purposes.
• Browser type and operating system — collected to improve your experience.
• Browsing behaviour and click data on the site — used to improve service quality.
• Approximate location — used to verify geographical restrictions.

3How Your Data Is Used

Joya9 TV uses collected data solely for specific, legitimate purposes. Your information is never used for any other purpose without your consent.

4Data Sharing Policy

Joya9 TV never sells your data. However, limited information may be shared in the specific circumstances outlined below:

• Payment Providers: Only the information necessary to process transactions is shared with Mobile Pay, Nagad, and Rocket. Each of these providers maintains their own privacy policy.
• Technology partners: Anonymized data may be shared with select technology partners for site operations, security, and analytics purposes.
• Legal authority: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Business transfer: In the event of a business merger or acquisition, data may be transferred — users will be notified in advance.

5Data Security Measures

Joya9 tv uses industry-standard technology and processes to keep your data secure. Our security framework operates on multiple layers.

• SSL-256 encryption: All data transmissions are secured with AES-256 encryption. You can verify this by looking for the padlock icon in your browser.
• Secure Servers: Our data centers are protected by both physical and digital security measures, with regular security audits conducted.
• Firewall & DDoS Protection: Advanced firewall and cyber attack prevention systems are active around the clock.
• Access Control: Only authorized personnel can access specific data, and all access is logged.
• Regular Backups: Data is backed up regularly to prevent any loss in the event of a technical issue.
• 24/7 Monitoring: Our security team monitors systems around the clock to detect any unusual activity.

6Cookies policy

Joya9 TV uses cookies on its website. Cookies are small data files stored in your browser that help us improve the quality of our services.

Types of Cookies We Use

• Essential Cookies: These cookies are essential for maintaining login sessions and platform security. Without them, the platform will not function properly.
• Analytics Cookies: Analyses which pages are most visited to help improve our service. This data is anonymised.
• Preference Cookies: Used to remember your language, theme, and other preferences.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause certain features of the platform to stop working.

7Your rights

As a joya9 tv user, you have important rights over your own data. We respect these rights and are ready to help you exercise them.

• Right to access: You may request to know what information we hold about you. We typically respond within 30 days.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information. This can be done through your account settings or by contacting support.
• Right to erasure: You may request deletion of your data in certain circumstances. However, some information may be retained due to legal obligations.
• Right to restrict processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Data Portability: You may request a copy of your data in a standard, portable format.
• Right to Withdraw Consent: Any consent-based processing can be withdrawn at any time.

8Data Retention Period

Joya9 tv does not retain your data longer than necessary. However, certain information may be kept for a defined period to meet legal and business requirements.

Once the retention period expires, data is securely deleted or anonymized.

9Protection of minor users

Joya9 tv is strictly for users aged 18 and above. We take extra care to protect the privacy of minors.

• Age is verified at the time of registration, and users under 18 are not permitted to create an account.
• Any data relating to a minor collected inadvertently will be deleted promptly.
• If a parent believes their child has created an account, please contact support immediately.

10Policy Updates

Joya9 TV may update this Privacy Policy as needed. For any significant changes, we will notify you through the following methods:

• A notification will be sent to your registered email address.
• A pop-up notification will be displayed when you log in to the platform.
• The update date at the top of this page will reflect any changes.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. For significant changes, fresh consent will be obtained.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our data protection team is always ready to help.